You took my Hoover Steamvac from me for three weeks, replaced a perfectly good part and still had no clue why it was leaking and why the upholstery attachment wasn’t spraying any solution. You wasted $10 of your own money and left me completely unsatisfied and no closer to being able to clean my stairs, couch or to be able to clean my carpet without being angry.

I took all of 2 hours after work to figure out how to disassemble the relevant pieces and to determine that it was the pump assembly that was leaking. How did I do it? I used my brain.

Try harder next time.